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Shipping & Returns

RETURNS
Please note that due to the nature of the products, all sales are final and I cannot accept any returns or changes of mind.
If a product is received damaged or faulty please contact me within 2 days of receiving the item.

SHIPPING
Worldwide shipping is free when you spend AU$80 or more.
Australian orders are shipped via Sendle and international orders are shipped via DHL. 

Delivery times (Business Days - does not include weekends)
Australia (same-city): 1-2 business days
Australia (nearby cities): 2-3 business days
UK & Europe: 5-12 business days
USA: 7-12 business days
NZ: 3-5 business days
Rest of the world: 8-14 business days

Australia
Flat rate $10 (free on orders over AU$80) and includes registered tracking number. In general, same-city deliveries arrive overnight (not guaranteed) and deliveries to nearby cities within 2-3 business days.

The Rest of the World
Standard Shipping: Flat rate $10 and takes 3-14 business days depending on your country listed above. International orders are shipped via DHL in conjunction with local post networks in each country. You will be emailed a DHL tracking number as soon as your order is dispatched. 

TAXES AND CUSTOMS CHARGES 
Please be aware that for customers purchasing from outside Australia, all applicable duties and charges levied by the customs agencies will be the responsibility of the recipient to resolve. We will be unable to advise of any specific duties amount or pre pay any applicable duties or taxes. 

If you're in the EU and need to contact your customs agency please enquire here

- All international packages may be subjected to customs duties and taxes
- All Taxes and customs charges are the responsibility of the customer
- All Taxes and customs are not included in the cost of the order or shipping charge
- Please check your local customs website for more information 

    ADDITIONAL INFORMATION

    - Isabella Ashleigh is not responsible for lost or stolen packages or packages delayed in transit.
    - If delivery is unsuccessful and/or you do not pick up your order, by the postal services specified time, your package will be return to sender. A AU$10 reshipping or restocking fee will apply.
    - If you decide you no longer want the item(s) that have been returned to sender, you will be issued with a store credit for the amount of the order (minus any shipping cost).
    - The shipping cost for orders is non refundable.
    - By placing an order you are acknowledging and accepting all the shipping terms.

     

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